Terms and Conditions

1. Acceptance of Terms

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.

2. Services Provided

Softurns provides the LeadAgent platform — a customer-relationship-management (CRM) and marketing tool for real-estate professionals — along with related digital solutions such as lead capture, campaigns, automations, and analytics.

We may modify, suspend, or discontinue any feature at our discretion, with notice where practicable.

3. User Responsibilities

You agree to:

• Use the services for lawful purposes only.
• Provide accurate, current, and complete information.
• Keep your account credentials secure and not share access.
• Not disrupt or interfere with the functionality or security of the services.
• Respect intellectual-property rights and not copy or redistribute the platform without permission.

4. Data Ownership

As between you and Softurns, you own the lead and contact data you enter into or capture through LeadAgent ("Your Data"). Softurns does not own Your Data; we process it on your behalf solely to provide the services, in accordance with our Privacy Policy.

You are responsible for having a lawful basis to collect, store, and contact the individuals in Your Data, and for the accuracy of that data. You may request a copy of Your Data, or its deletion, by contacting our Privacy Officer or using the in-app deletion tools, as described in the Privacy Policy. Softurns may retain limited records (for example billing and tax records) as required by law.

5. Marketing Consent — CASL

LeadAgent lets you send commercial electronic messages (such as email campaigns) to your contacts. You are solely responsible for complying with Canada's Anti-Spam Legislation (CASL) and similar laws — including obtaining and maintaining valid consent before sending, identifying yourself as the sender, and honouring unsubscribe requests. The platform provides consent-tracking, sender identification, and unsubscribe tooling to assist you, but the legal responsibility for consent rests with you.

6. Not a Regulatory or Compliance System (FINTRAC, RECO/REBBA)

LeadAgent is a CRM and lead-management platform. It is not an anti-money-laundering (AML), know-your-client (KYC), FINTRAC, or other regulatory-compliance system, and it must not be relied upon to meet any such obligation. Softurns makes no representation that use of the platform satisfies any regulatory requirement.

The platform does not perform client identity verification as required under FINTRAC. You remain solely responsible for your own regulatory, licensing, record-keeping, and reporting obligations — including client identity verification and record keeping under FINTRAC and provincial real-estate regulation.

The Finance module records deal values and commission tracking for your own reference only. LeadAgent records must not be used as the sole source of transaction or identity records for FINTRAC or any other regulatory purpose; you must maintain your own separate compliant records.

Real estate regulation (RECO / REBBA): if you are a real-estate registrant in Ontario, you are responsible for handling your clients' and leads' personal information in compliance with the Real Estate and Business Brokers Act, 2002 (REBBA) and the rules of the Real Estate Council of Ontario (RECO), including your obligations to identify yourself and your brokerage in communications with clients and leads. LeadAgent provides tools to help (for example, an email signature and brokerage-name field), but compliance with REBBA, RECO, and your brokerage's policies remains solely your responsibility.

7. Intellectual Property

All content, trademarks, logos, designs, and software comprising the platform are the property of Softurns Technologies or its licensors. You may not use, copy, or distribute them without prior written consent. This does not affect your ownership of Your Data under §4.

8. Payments, Subscriptions, and Cancellation

Paid plans are billed in advance on the cycle shown at sign-up (monthly or annual) through our payment processor, Stripe. Fees are stated exclusive of applicable taxes unless noted.

You may cancel at any time; cancellation stops future renewals and your plan remains active until the end of the current paid period. Except where required by law, fees already paid are non-refundable and we do not pro-rate partial periods. We may suspend or terminate access for non-payment after reasonable notice.

9. Limitation of Liability

To the maximum extent permitted by law, Softurns will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the services. Our total aggregate liability for any claim shall not exceed the amount you paid us for the service in the twelve (12) months preceding the claim.

10. Third-Party Services and Integrations

The platform integrates with third-party services (for example Stripe, Meta/WhatsApp/Instagram, and Google). Softurns is not responsible for the content, availability, or practices of those services, which are governed by their own terms.

To use Facebook and Instagram publishing features, you must authorize our app using Meta's official login dialog. You represent that you are the owner or authorized administrator of any Facebook Pages or Instagram Business Accounts you connect. You are solely responsible for the content published through our platform. All content must comply with Meta's Community Standards, Developer Policies, and Terms of Service.

11. Termination

We may suspend or terminate access for breach of these Terms or where required by law. You may terminate by cancelling your subscription and, if you wish, requesting deletion of your data as described in the Privacy Policy.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles.

13. Dispute Resolution

If a dispute arises, the parties will first attempt in good faith to resolve it informally by contacting each other. If it cannot be resolved within thirty (30) days, the dispute shall be submitted to the exclusive jurisdiction of the courts located in Toronto, Ontario, Canada, and you consent to that jurisdiction and venue.

14. Changes to These Terms

We may update these Terms periodically. Changes are posted here with a revised effective date; continued use of the services constitutes acceptance of the revised Terms.

15. Contact Information

For any question about these Terms, please contact: